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Advancing effective communication, cultural competence, and patient- and family-centered care for the lesbian, gay, bisexual, and transgender (LGBT) community : a field guide / the Joint Commission, the California Endowment.
Bennett & Brachman's hospital infections / editor, William R. Jarvis.
Building and sustaining a hospital-based nursing research program / Nancy Albert [editor].
Cleveland Clinic way : lessons in excellence from one of the world's leading healthcare organizations / Toby Cosgrove.
Clinical ward secrets / Mitesh S. Patel, Derek K. Juang.
Dunn & Haimann's healthcare management / Rose T. Dunn.
Economics and financial management for nurses and nurse leaders / Susan J. Penner.
Exchange strategy for managing conflict in health care : how to defuse emotions and create solutions when the stakes are high / Steven P. Dinkin, Barbara Filner, Lisa Maxwell.
Health care finance and the mechanics of insurance and reimbursement / Michael K. Harrington, MSHA, RHIA, CHP, Faculty, Department of Health Administration, St. Joseph's College of Maine, Standish, Maine.
High performance healthcare : using the power of relationships to achieve quality, efficiency and resilience / Jody Hoffer Gittell.
Hospital medicine : perspectives, practices and professional development / Robert J. Habicht, Mangla S. Gulati, editors.
Information systems for healthcare management / Gerald L. Glandon, Detlev H. Smaltz, Donna J. Slovensky.
Introduction to acute and ambulatory care pharmacy practice / [edited by] David A. Holdford.
Introduction to the operating room / edited by Amalia Cochran, Ruth Braga.
Management lessons from Mayo Clinic : inside one of the world's most admired service organizations / Leonard L. Berry, Kent D. Seltman.
Pittsburgh's medical center.
Prescription for excellence : leadership lessons for creating a world-class customer experience from UCLA Health System / Joseph A. Michelli.
Principles and practice of hospital medicine / editors, Sylvia C. McKean, John J. Ross, Daniel D. Dressler, Danielle B. Scheurer.
Principles of CPT coding / American Medical Association.
Service fanatics : how to build superior patient experience the Cleveland Clinic way / by James Merlino.